Le profil de l'équipe Tech - Design de Miuros

🚀About us 🚀

Despite constant advances in technology, we at Miuros believe humans will always be at the core of the customer experience. Our goal is to make everyone’s lives easier: Customer Experience should be delightful for those who live it, and smoother and faster to build for those who shape it.

Miuros is the solution that turns customer service data into actionable insights. As a SaaS solution seamlessly integrated with industry standards (Zendesk, Dixa, Intercom, Freshdesk, Salesforce, etc), it exploits the goldmine of data every company has hidden in customer service departments. Through automation to supercharge support agents, analytics to empower managers to make data-driven decisions in minutes and quality assurance to put an emphasis on continuous improvement, we make customer service teams smarter and faster.

Since March 2022, Miuros is part of Dixa, a fast-growing scale up that helps brands build stronger bonds with their customers and eliminate bad customer service through unifying all communication channels and customer data in one platform. This enables agents to help customers faster and have more meaningful conversations resulting in a better overall customer experience.