Costumer Care Manager - Brazil in Shotgun's Tech - Design Team

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Costumer Care Manager - Brazil

Event marketplace that enables live event organizers to create amazing events and distribute tickets.
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1 years of XP min.PermanentSão Paulo (Brazil), remoteFull remoteZendesk

👋 About

Full time (CLT), with possibility to work on weekends and holidays

Start in August 2022, in São Paulo (Brazil) or remote

Fluency in Portuguese and English is essential. Other languages such as French, Spanish and German are also super welcome!

Job vacancy for B2B2C

**👀 What we're looking for**

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

As Care Manager, you’ll be the go-to ambassador of our users and organizers even *on weekends*. You’ll be responsible for updating our tools and will be helping the Head of Care with projects and future ideas. Our B2B2C satisfaction will be the heart of your missions. Your target is to offer THE solution to all Shotgun users. You will :

  • Manage our support tools

  • Interact in writing with users and event producers on a daily basis, and make sure they feel supported and happy

  • Report bugs to our technical team to be resolved quickly

  • Share user and producers requests or feedback to help the product team adjust the product roadmap

  • Respond to user requests and comments on Zendesk, social media platforms, whatsapp and emails

  • Update Help Center, FAQs and automatic responses

  • Help improve current tools, processes and future projects

**🌟 The job is made for you if ...**

  • You have at least 1 year of work experience

  • You are empathetic and you genuinely love to help others

  • You know how to find the right words and the right solutions in any situation

  • You are a structured, organized and agile person

  • You are self-efficient, autonomous, and you don’t mind getting your hands dirty

  • Your patience is gold

  • You are eager to learn, and ready to commit to a fast growing startup

A first experience in customer service isn’t mandatory if you have the right mindset! Show us what you’ve got!

**🤝 Hiring process**

  1. CV analysis

  2. 1 hour call with Brazil Director and Ops Manager

Checking if you're part of the tribe